SalesMid-Level
Customer Success Manager Resume Example
ATS-optimized · Real impact metrics · 2026 format
Use This as My Starting Point →Your Name
Customer Success Manager · your.email@example.com · linkedin.com/in/yourname · City, Country
Professional Summary
Relationship-driven Customer Success Manager with 5 years owning post-sale lifecycle for B2B SaaS portfolios. Managed $8M ARR book of business, reduced gross churn from 18% to 4%, and drove 130% net revenue retention through expansion and upsell programs.
Work Experience
Customer Success Manager
Company Name · Jan 2021 – Present
- Managed portfolio of 85 accounts totaling $8M ARR — achieved 96% renewal rate and 130% NRR in FY25
- Reduced gross churn from 18% to 4% in 12 months by launching proactive health-score monitoring and intervention playbook
- Drove $1.2M in expansion revenue through needs analysis during QBRs, identifying upsell opportunities in 34 accounts
- Onboarded 60+ customers through structured 30-60-90 day program — average time-to-value reduced from 9 weeks to 3
- Acted as executive sponsor for 8 strategic accounts with combined ARR of $3.4M, maintaining zero churn in that segment
- Collaborated with Product on 12 customer-requested features — VOC process contributed to 22-point NPS improvement
Core Skills
SalesforceGainsightQBRChurn AnalysisNRROnboardingUpsellStakeholder ManagementHubSpot
How to Use This Customer Success Manager Resume Example
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